Return & Refund Policy
At BarqMart, we accept returns or refunds only if a product arrives damaged or defective — and once approved, we process it the same day.
Report immediately: Check your order at delivery, or report the issue within 24 hours.
Not eligible: Items that are fine but simply not wanted, or perishable/opened/used products, cannot be returned.
How it works: Contact us with your order details and a photo of the damaged item. Once verified, we arrange a replacement or refund the same day.
Refund method: COD refunds are handled directly with our team; JazzCash/Easypaisa refunds go back to the same account.
Questions about a return? Reach us at support@barqmart.com / 0000000.
Frequently Asked Questions
Can I return a product if I just don't like it?
No, we only accept returns for products that arrive damaged or defective. If the item is in good condition but you simply changed your mind, it’s not eligible for return or refund under our current policy.
How soon do I need to report a damaged product?
Please report it right at the time of delivery, or within 24 hours if you notice it later. Reporting quickly helps us verify the issue and process your same-day replacement or refund.
What proof do I need to request a refund?
We’ll ask for your order details and a clear photo of the damaged or defective item. Once verified, we move ahead with your replacement or refund the same day, without unnecessary delay.
Will I get a replacement or a refund?
Once we verify the damaged item, we’ll usually offer a replacement first. If a replacement isn’t possible, we process a refund the same day, using the same payment method you used for the order.
How long does a refund take?
We process approved refunds and replacements on the same day they’re reported and verified. For JazzCash or Easypaisa payments, the amount goes back to the same account; for COD orders, our team coordinates it directly with you.